Please visit our HELP CENTER, and follow the steps to submit your questions.

Please download our STAPLE Mobile APP for exclusive promotions and drops. Make sure to opt-in to push notifications.

You can reach out to our Customer Support team to submit a cancellation request for your order.

Please note cancellations are not guaranteed. Once an order is in process it can no longer be cancelled or modified. All pre-order items are final sale and cannot be canceled or returned.

Once an order has been placed, it cannot be modified or adjusted. All pre-order items are final sale and cannot be canceled or returned.

We strongly suggest double checking sizing and fit information before submitting your order. 

Once an order has been placed, addresses cannot be modified or adjusted.

We strongly suggest double checking your shipping and billing information before submitting your order. We do not ship to PO Boxes.

Once your order is placed we are unable to combine shipments on multiple orders.

Once your order is processed the shipping method cannot be updated. 

A shipping confirmation E-mail is sent once your order has shipped. Allow 3-5 business days.

During high volume shopping season, orders may take a few additional days for processing. (i.e. Black Friday)

Once your order is shipped you will receive an E-mail with your tracking information.
Allow 24-48 business hours for your tracking information to update and to issue an estimated delivery date.

Some orders might also ship in multiple shipments. 

In the rare case that you receive an incorrect or damaged item in your order, please visit our HELP CENTER within 48 hours of receiving your order.

In your request, please include your order number, missing style, and photo of the damage.

We will rectify the issue as soon as possible. 

• FINAL SALE- Items marked "FINAL SALE" are final and cannot be returned or refunded. 
• All pre-order items are final sale and cannot be canceled or returned.
• You have up to 30 days upon receiving shipment to return items.
• Orders must be returned by mail only through our returns portal LOOP.
• Shipping Charges are non-refundable.
• There is a $15.00 processing fee for all returns. 
• Item(s) purchased must be in new, unused condition with original tags still attached.
• Item(s) returned that are worn, washed, damaged, dirty or missing original packaging and/or tags will not be accepted and are not eligible for a refund.
• Once your order is received and inspected at our warehouse, a refund to your original payment method will be processed. Allow 3-5 business days for your refund to process.
• Customers may request the rejected item to be returned by providing a prepaid shipping label.
• If we do not recieve a response or a prepaid shipping label within 7 days of notification, the item will be discarded.

If your order was cancelled, it can be due to stock availability, potential fraud detected, or payment not approved by card issuer. 

If an item you purchased is out of stock on your order, we will partially ship your order, and refund any unfulfilled item(s). You will receive an email notification confirming your refund. 

Having an account with us will give you access to view your account information and order history. This will be advantageous when we launch our loyalty program. You are also the first to be notified of promotions, sales, events and exclusive drops. 

After you place your order, you will receive an email from us acknowledging that your order has been received. Only after your credit card has been approved and the delivery address has been verified will your order be accepted and shipped.

At which point you will receive a second email from us confirming shipment of your order. Should any products you have ordered be unavailable you will be quickly informed if out-of-stock and your payment will not be processed.

We pride ourselves in processing and shipping all orders as fast as possible. Once your order has been placed, you can track your order at any time by logging into My Account and searching your recent orders.

Once your order has shipped you will receive an email that will contain the tracking information.

Yes, through a partnership with DHL we are pleased to offer international shipping throughout the world. 

For orders shipping to Hong Kong, Japan, South Korea, The Philippines, Taiwan and Singapore - orders will be redirected to global.staplepigeon.com.

International returns are accepted, but customers are responsible for any associated return shipping charges.

CUSTOMS, DUTIES AND TAXES

STAPLE is NOT responsible for any customs and taxes applied to your package. You will be responsible for paying these additional charges for customs clearances. we must declare all items at their full price and cannot change this amount to lower custom fees.

Your order may be subject to custom fees or taxes, which are levied once a shipment reaches your particular country.

However, the amount does depend on the country to which the order is being shipped. Please contact your customs office for a specific amount and percentage breakdown.

Orders can take up to 10 business days to process and be shipped, once shipped transit time is up to 4 business days.

You will be emailed tracking information with tracking for your order.

Please review our Privacy Policy here.

Unfortunately, we cannot guarantee availability of an item at a later time. Please complete your order as soon as possible to reserve the items.

When creating an account with us your email address is automatically added to our distribution list, you will be alerted via email regarding any upcoming promotion.

We use your email address to send details of order updates as well as promotions. You can unsubscribe to promotional emails at anytime by following the unsubscribe link at the footer of any email correspondence.

We accept all major credit cards and debit cards.

We accept Visa, MasterCard, American Express, and Discover. Debit cards are accepted as long as they have a Visa or MasterCard logo.

Please review our complete Return Policy here.

Returns are typically inspected and processed within 5–20 business days after receipt, depending on volume.

Please note, your refund will be processed and applied to your original method of payment depending on your credit card company it can take 2-14 days for the credit to post to your account.

We do not offer exchanges online or in-store. Items must be returned for a full refund and a new order must be placed for the new item.

In-store purchases must be returned directly to the retail store within 7 days of purchase, per our in-store return policy.

No, items purchased in store cannot be returned online.

In-store purchases must be returned directly to the retail store within 7 days of purchase.

Please see our in-store return policy.

We are required by law to collect applicable sales tax on all orders. The exact amount of tax will be calculated at checkout based on your shipping address.

Absolutely, we place the highest value on your privacy and security. For your safety, we partner with a PCI Level 1 compliant shopping cart.

Also, we use Secure Server Layer (SSL) technology to virtually eliminate any third party from trying to obtain your information during transmission. SSL is the standard in secure web transactions.

You can review our Privacy Policy on how we use your information.

You can unsubscribe from any of our mailings by emailing us or following the unsubscribe link in the footer of all email correspondences.

Several factors may cause a delay in processing or shipping your order, including:

• Billing and shipping address issues – If the billing address provided does not match the one on file with your payment provider, or if your billing and shipping addresses are different, we may need additional time to verify your order for security purposes.
  
• High-volume sales periods – During promotional events, seasonal sales, or product drops, our order volume increases significantly, which may result in longer processing and fulfillment times.
  
• Carrier or shipper delays – Unexpected delays from shipping carriers due to weather, regional disruptions, or other logistical issues can impact delivery timelines.
  
• Warehouse processing issues – In rare cases, inventory discrepancies or operational delays at our warehouse may affect fulfillment.
  
• Incomplete or flagged orders – Orders that are missing information or flagged by our system for review may require extra time for resolution.
  

We’re committed to getting your order to you as quickly and smoothly as possible.

If you’re experiencing an unusual delay, feel free to contact cs@staplepigeon.com for assistance.

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All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost.

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.   

For more information on customs and duties charges, please contact your local customs office.

All prices shown are in U.S. dollars. If you need a conversion to your local currency, please refer to a reputable and trusted source such as your local bank or xe.com.

Exchange rates change daily, and we are not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee.